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690.8 #287 DL Qual #200 10-3-12 6:22PM
I have to say that the people who work at Disney Photo Pass are AMAZING!!! For the most part, our photo pass plus was one of the best purchases we made for our trip. Unfortunately, about 15 of our photos were replaced with people we did not know's. I gave Disney a description of the people in our photos, where they were taken, etc, and they found them! On top of that, because I didn't know it was possible for them to look the photos up, I had already ordered our photo cd. They are going to send me a replacement for FREE!!! LOVE, LOVE, LOVE DISNEY!!!!!
As a Photopass photographer thank you for your compliments. We have some equipment malfunctions that we are working on which is probably why you had several pictures that weren't your own on there. I tell everyone I give a card to "take a picture of the back of your card. That way if you lose the card you don't lose your pictures". We can search for photos if you remember about what time you took them, locations, and even better is when you remember the CM's name that took your photos. So happy that it all worked out for you! - TidoubleguhEr   59.9 #4440 10-3-12 7:28PM Like(3)  Reply
Thank you so much for what you do! Your job helps us re-live our magical memories at the park! - HasAnyoneSeenMyGlassSlipper  690.8 #287 10-3-12 7:43PM
Great story! :D - iamdugsmaster   878.7 #208 10-3-12 6:38PM Like  Reply
I wanted to make sure others know that Disney can find lost photos, because I thought it would be impossible. - HasAnyoneSeenMyGlassSlipper  690.8 #287 10-3-12 6:41PM
Good info to be passed along (just in case)! Yay for Disney! - mrscttlemstr   315.9 #823 10-3-12 6:47PM Like  Reply
Agree with that! I had the same issue before, but mine was expired pics (totally forgot the deadline to order). They able to look for all of my pics :) - otilegna   2680.5 #48 10-3-12 7:12PM Like  Reply
that is awesome! I always wondered if they could find my old pics lol - DisneyMe2Death  875.0 #213 10-3-12 7:44PM
Just give them an estimate dates - otilegna  2680.5 #48 10-3-12 7:57PM
@disneybird...aren't they amazing­čśĺ - toph   2418.2 #60 10-3-12 7:47PM Like  Reply
Glad it worked out for both you and the other family - TiggerBelle   515.6 #409 10-3-12 8:02PM Like  Reply
Oh, and one other thing that I didnt know! If you buy the photo pass plus, and you dont have the card with you, or the photographer accidentally scanned an empty photo pass, you can put the photos from that card on to your prepaid cd. I was worried about that when my friend forgot to give the cm the pass plus and gave us another card. - HasAnyoneSeenMyGlassSlipper   690.8 #287 10-3-12 8:05PM Like  Reply
Thanks Great to know! - Dmiller129   4.1 #23043 10-3-12 8:18PM Like  Reply
That's great they found your pics. It gives me hope that they can be retrieved. I am about to call the photopass dept tomorrow since we were just at DCA on Sunday and a set of our photos are missing. The photo pass photographer's card scanner was down so he just took a picture of our card. Hopefully they will be able to track them down too. - DisLUVney   633.5 #318 10-4-12 12:02AM Like  Reply
I hope you get the same result! One thing that I think helps is on the website, there's a form fill out for missing pictures. On that form there's a place to upload a picture of who's in the missing picture. We had a ton of pictures that day from our camera, so they knew what they were looking for. - HasAnyoneSeenMyGlassSlipper  690.8 #287 10-4-12 12:10AM
Thanks for the advice. I will check out the website too. - DisLUVney  633.5 #318 10-4-12 1:18AM