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#News- A full fact sheet on the new Disney Parks Disability Access Service Card, which will replace the current Guest Assistance Card (GAC) on October 9. To see the full fact sheet and a helpful Q&A, click here.
The purpose of the new system is not to stop abusers of the
GAC system. Any new system should and will make it harder for the system to be
abused. They old system did not take into account several things that needed to
be tweaked and improved. A lot if study, coordination and consultation with
many different organizations went into designing the new system and I am sure
it may need some adjustments. That is why it is considered a temp. Set up for
now. I appreciate the way the Mouse Wait community has been so positive about
- JungleBum 1044.2 #213 10-6-13 9:12AMLike(9)Reply
Thank you! They already made it more accommodating by having it last for two weeks! Great news! Thanks BBM! - Cinderella_Schnooks 3490.7 #50 10-4-13 2:29PMLike(1)Reply
Don't forget there are strict rules and guidelines in the state of ca in regards to discrimination. Cast members are trained to handle every possible senerio to handle issues that may affect someone of a hearing or visual affects than ur standard broken leg. Technically Disney cast should never ask for a doc note regarding any disability. All Disney is trying to do is prevent people from abusing the system from the new start day going forward by putting a picture on the gac and having that person be with the party at all times when getting on a ride basically it's a fast pass for disabled. - jecista3 56.9 #4814 10-4-13 9:44PMLike(1)Reply
Please be aware that there WILL BE CHANGES. This is a new process that is going out and it is key that guests are flexible as the changes happen. There have already been changes in the two weeks that CMs have been trained. PLEASE be patient with CMs as we learn this new process. Although we are trained in it, we don't know what to do until we actually work with the guests and the appropriate passes. If you do have any questions while you are in the park, chances are that Guest Relations CMs will be the best ones to assist you. Thank you! - IDVandalSkipperCM 2700.8 #62 10-5-13 2:41AMLike(1)Reply
The equal wait time is what makes this fair to all guests. That right there should stop the abuse. - Hidden-mickey 16.4 #8936 10-6-13 8:51PMLike(1)Reply
The new system will start tomorrow. From talking to a few CMs this weekend, expect long lines at City Hall/Chamber of Commerce tomorrow, so please be patient. Also, there will be new stations placed around the park for this new system. - BaseballMickey 8884.0 #14 10-8-13 10:30PMLike(1)Reply
The new system does not work. I have been bringing my special needs so for years every week and he can only handle being in the parks for an a hour maybe an hour and a half due to his health issues, but he Looks forward to going each week. Today it took almost an hour just to finish 1 ride. It's a shame they won't work with us. Everyday is a new struggle for him and to now have to deny him going to Disneyland each week is a shame. But he just can't do the wait times it's just too much for him. This is one very sad mom to have to take this activity away because they refuse to are the mistake or flaw in this new system. Won't be back to Disneyland.. Very sad - pippiap 4.3 #23690 10-14-13 7:58PMLike(1)Reply
Just an fyi, as of yesterday they were only giving ONE day GAC cards. No more 3 day cards even. - DLKenCA 3418.1 #51 10-4-13 2:33PMLikeReply
I totally agree with taking a picture of the person with the disability. Maybe they can in certain circumstances where the person may have an AP they can just link it to the AP card. I am curious how this is going to work and really want to hear everyones reviews on it. We often take my friends son who had a kidney transplant and has many limitations that make it hard for him to wait in a line including needing "down time" which can cut into the return times they are giving-his condition is considered life threatening but curious how they determine special needs so it should be interesting to see these changes happen. - yellowtonka 244.7 #1538 10-4-13 3:49PMLikeReply
I'm still really confused as it seems the new card only really applies to those who can't wait in the regular lines and not other accessibility options. BF can't do stairs, so we don't mind the regular line, but some rides are hard to wait in regular line because of this. Also I'm thinking about visual impairments and other issues that don't have to do with waiting. - Sarafina 491.7 #481 10-4-13 9:01PMLikeReply
Thank you BBM for the post, I think it is a great system. I'm sure the abuse will stop. I unfortunately have to use this for my disabilities (osteoarthritis in both knees and Lupus which make it almost impossible to do stairs and stand for extended periods of time) - PixiePirateMaid 355.6 #746 10-7-13 12:00AMLikeReply
I'm hoping all goes smoothly when I take my family to the parks Veterans' Day weekend. Many of you, my fellow MWers, know my son Jack is living with high functioning autism. We just started using the GAC last year and hope with the DAS he will be able to continue to enjoy his experiences at the parks! We look forward to meeting up with 2Bornot2B and her family plus SOA and many others! - BombFrogFormerCM 1090.9 #199 10-7-13 10:34AMLikeReply
I have a question on the service dog part? Do we get these passes too then? I don't mind just want to know what to expect when we go to the part. And will there be a switch pass still for the dogs as well? I don't mind kenneling my dog but sometimes she gets antsy being away from me because her job is to alert me, and me being somewhat taken away by the ride is time for the alert for her unfortunately and she is not a quiet dog lol - tswift13_Baileys 17.5 #8611 10-8-13 10:26PMLikeReply
Thank you everyone for the posts...we we're suppose to go to the parks to help celebrate mouse wait birthday and get our first ever yearly passes but from the videos I've seen I can't justify to spend the money when my special needs child won't be able to ride much...granted our disability is more visible with her in a wheelchair not being able to communicate tube ECG the way the system works now will be impossible to get in rides I am hopeful that Disney will continue to make adjustments I love that they have the picture on the card but the going back and forth and waiting will not work for her her body just won't be able to take it...especially now that we live here and won't be getting a hotel room where we can lay her down so she can rest I between rides please keep posting your experiences I really really want to go back... - formadi 63.1 #4611 10-10-13 8:37AMLikeReply
People that abused this have hurt the people that need it. Disney is magical but is a expensive place to visit & difficult for people with disabilities, one person with a disability affects the whole familie Magical trip, . I think this has been a little over thought by Disney. hope they come up with something better. - DumboLov 27.5 #6748 10-20-13 3:01AMLikeReply
My 2.5 year old son was recently diagnosed with hypotonia and ehlers-danlos syndrome which means he has low muscle tone and loose joints and doesn't walk too well and gets weak easily. Is this something we'd be able to have assistance with as he can't stand/walk long periods of time and at 30+ pounds its hard for us to carry him in long lines as well. How/what kind of assistance would we ask for? Thanks for any input as this is all new to us!! - DisneyLuvinMama 380.8 #666 10-20-13 3:25AMLikeReply
I know this isn't the place to complain but I did not have the best
experience with the new DAS system when going with my daughter on
Friday, she actually left in tears. Can someone please DM me so I can
ask specific questions in regards to our experience? - sstarlight 324.7 #874 10-20-13 12:09PMLikeReply
So I have a question when i. Get to Disneyland I need to go city hall for a dsa pass I am in a scooter is there. A ramp to get in - invader 8.8 #13126 11-13-13 4:51PMLikeReply