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Please read our Frequently Asked Questions page and go to our real-time Support section in the Lounge BEFORE submitting a support ticket. You can get answers to your questions quicker this way as sometimes it takes us awhile to answer support requests. If you are having problems while in the Parks with the app not working, then please send us a ticket and we will get it fixed as soon as possible. When you send a ticket, you should get an immediate auto-response from us, if not, that means your email system is blocking our emails. Make sure support and info [at] mousewait.com is added to your contacts. Thanks!